Effective Date: 14/04/2025

Business Name: Carol Wells - Chapeltown and High Green Physiotherapy

www.chapeltownphysiotherapy.co.uk

Introduction

Welcome to Chapeltown and High Green Physiotherapy ("we," "our," or "us"). By accessing or using our physiotherapy services and website http://www.chapeltownphysiotherapy.co.uk, you agree to be bound by the following Terms and Conditions. Please read them carefully.

---

1. Use of the Website

- The content on this website is for general information only and is subject to change without notice.

- We do not provide any warranty or guarantee as to the accuracy, completeness, or suitability of the information for any particular purpose.

- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

---

2. Medical Disclaimer

- All health information provided on this site is for informational purposes only and does not constitute professional medical advice.

- Our services should not replace personalised medical advice from your physiotherapist, GP or other registered medical professional.

- Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

---

3. Booking and Cancellations

- All appointments must be booked in advance, either online, by phone, or in person.

- Cancellations or rescheduling must be made with at least 24 hours’ notice. Failure to do so may result in a cancellation fee, (please see cancellation policy).

- We reserve the right to refuse treatment if you are late, unfit for treatment, abusive to any staff member or if a health contraindication is identified.

4.. Liability

- While we aim to deliver services with professional care, we do not guarantee specific results from treatment.

- To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss or damage arising out of your use of our services or website.

- Physiotherapy treatment outcomes vary by individual and are not guaranteed. Please see benefits and risks of physiotherapy document.

---

5. Payment and Refunds

- Payments are due at the time of service unless otherwise agreed.

- If using insurance policy to pay it is your responsibility to ensure that your policy covers the full cost of your treatment as any unpaid amounts (eg.excesses) will be payable by you within 28 days of notification.

- We accept payments via cash, debit/credit card and bank transfer. In some instances payments can be made by cheque but please discuss first..

- VAT is not payable on physiotherapy services.

- Refunds are not provided for services once the appointment has been provided. For pre-paid appointments a deduction may be made for late cancellations and for appointments booked but not kept. Please see the cancellation policy.

---

 6. GDPR and Privacy

- Your privacy is important to us.

- We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

- We are registered with the ICO

- Your personal and medical information is collected, stored, and processed in accordance with our Privacy Policy.

- We will not share your data with third parties without your consent, except where legally required to do so or for the purposes of your healthcare (with your consent). In emergency situations (classed by the physio as an immediate health related emergency or where you are no longer able to consent) when attending clinic or in your home (if a home visit)  your consent may not be gained if the disclosure of information is deemed necessary and in your best interest for your healthcare in that immediate emergency situation.

- Please refer to our privacy policy for information on how we collect, use, and protect your personal data.

---

 7. Website Use

- The content on this website is for general information only and may change without notice.

- We do not guarantee the accuracy, timeliness, performance, or completeness of the information found or offered on this website.

- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

8. Intellectual Property

- All content on this website (including text, images, logos, and layout) is owned by or licensed to Carol Wells or Chapeltown and High Green Physiotherapy.

- You may not reproduce or distribute any content without prior written permission.

---

9. Links to Third Parties

- Our website may contain links to other websites. These are provided for convenience and do not signify endorsement.

- We are not responsible for the content or privacy practices of those sites. You are advised to refer to the individual sites policies when visiting for further information.

---

 10. Limitation of Liability

- We shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or website.

---

10. Amendments

- We reserve the right to amend these terms and conditions at any time.

- Updates will be posted on this page and will take effect immediately.

---

11. Governing Law

- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

---

 12. Contact Information

If you have any questions about these terms, please contact us:

Carol Wells - Chapeltown and High Green Physiotherapy

Cape Horn medical Centre

1 Jeffcock Road

High Green

Sheffield

S35 4DU

Email: info@chapeltownphysiotherapy.co.uk

Phone:07507490888

Website: www.chapeltownphysiotherapy.co.uk